Understanding Your Commuter Benefits

The RideGreen Frequently Asked Questions (FAQs) contains more detailed information to help you troubleshoot or learn more about your commuter benefits.

Click on a question to see the answer, or Open All Questions.

SMART Passes

  • How is a SMART pass obtained?

    All SMART passes are loaded onto a Clipper Card. Employees can obtain a free Clipper Card by emailing RideGreen or by purchasing a Clipper Card on their own by going to www.clippercard.com or an authorized Clipper retailer. Clipper Cards must be obtained prior to placing an order with CYC.
    IMPORTANT: In order for a SMART pass order to be loaded onto Clipper Card, the 10-digit serial number on the back of the Clipper Card must be entered during the ordering process with CYC.

  • How do I register my SMART pass?

    Employees must ensure their card is registered with CYC by entering the 10-digit serial number when placing an order with CYC.
    IMPORTANT
    : Registering your card ensures that funds will be loaded onto your SMART pass correctly.

  • What happens if my SMART pass is lost or stolen?

    Employees must obtain a replacement card on their own AND contact CYC customer support at 1-877-292-4040 so CYC can transfer the funds from the old card to the new card. The transfer takes 24-48 hours after contacting CYC.

  • If my SMART pass does not work, who do I contact?

    Employees should first contact Clipper at 1-877-878-8883 to confirm that their card is registered and active. Once Clipper confirms the card is registered and active, employees should then contact CYC at 1-877-292-4040 to notify them of the issue and confirm the card is registered with CYC correctly. Employees must contact CYC as soon as possible to report any issue with their card.

  • Is the SMART Eco-Pass month specific?

    Yes, the pass expires at the end of each month and is loaded on the first of the following benefit month. We strongly suggest setting up a reoccurring order which ensures that a new pass is ordered and loaded onto your Clipper Card each month. All orders must be placed by the 10th of the month for the upcoming month, no exceptions. For example, an order for a monthly pass to be used June 1 – June 30 must be submitted in the CYC portal by May 10th.

  • How do I register my SMART pass?

    Employees must ensure their card is registered with CYC by entering the 10-digit serial number when placing an order with CYC.
    IMPORTANT: Registering your card ensures that funds will be loaded onto your SMART pass correctly.

  • Can I get a refund if my SMART pass is lost, stolen, or not working?

    Refunds are not provided for lost, stolen or improperly registered cards. Out of pocket expenses incurred during the replacement process are NOT covered.

  • Are there any additional fees not included in the cost of a SMART pass?

    Yes. There is a $2 processing fee for funds loaded onto the Clipper Card. New cards cost $3. Employees can obtain a FREE card from RideGreen when available.

Pre-Tax Transportation Benefits

Bike Incentive Program Channel

Carpool Incentive Program Channel

For more questions, please contact the RideGreen Program.

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